This Section refers to the terms and conditions whereby a patron has made a deposit to come to our show, reserved group package/function at our venue or have tickets to attend the Raw Muscle show. It is not applicable to home visit services (see below). Raw Muscle wishes to advise you of the following Terms & Conditions concerning our cabaret show, tickets & functions held at our venues. Guests must be over the age of 18 years old and must be able to provide government I.D to guarantee entry.
We practice responsible serving of alcohol and reserve the right to monitor and control the serving of alcohol in compliance with the law. All packages and tickets are subject to availability.
Refund policy for tickets booked to our stage show
Where the purchaser has bought tickets to attend our stage show or touring show through us direct or through a 3rd party platform (such as Eventbrite or Trip Advisor). Purchased tickets for the stage show are non-refundable, non-redeemable and non-transferable to another person. Please select the date carefully and contact us if you have any enquiries. If an event is rescheduled, you will be offered equivalent seats at the rescheduled event or you reserve the right to choose to take a credit note valid for up to 2 years.
Refund policy for private bookings
If you have paid your deposit on a performer, entertainer or waiter, and it is confirmed by our staff member. If you decide to cancel your booking for any reason such as “change of mind” or “event is not going ahead” after paying your deposit, you will forfeit your deposit. We allow one free change to your booking date/package, this is to help you keep the initial deposit you have made and use it for another occasion and time in the future. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.
Please note, we understand that unforeseeable events (specifically deaths, wedding cancelled, sickness and unforeseen accidents) do occur, with that in mind we do allow one change to the booking free of charge.
Refund policy for group functions and packages
Where the hirer has placed a deposit to 'reserve the date' for their group and we have confirmed that the deposit is received and function is now held for the hirer.
- The hirer may cancel their booking within 7 days of DEPOSIT PAYMENT, and receive their deposit back in full less the administration fee (20% of the deposit).
- If the hirer cancels their booking after 7 days of booking, their deposit will not be refunded.
Before contacting us to cancel your package because your event is not going ahead or the party is cancelled, please consider a change of date as a way to keep your deposit and use it for a girls night out on another date. We allow one free change to your booking date/package. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.
For all COVID related cancellations- we will ask you to provide a proof in the form of a PCR test (RAT test not accepted). As a business, we offer our clients a full credit note for the same package to be used at a later stage. This credit note has a 2 year expiration from the date of the deposit.